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Posts Tagged ‘Customer Experience’

Comments Off on Five Tips for a Profitable 2013

Five Tips for a Profitable 2013

Guest post by Jennifer Vessels,
CEO, Next Step Consulting

Start the year by taking charge of your success. While economic uncertainty continues there is positive growth and momentum in many markets. Minimize your uncertainty by developing a plan for a profitable 2013.

Next Step’s five proven growth tips are:

  1. Evaluate your staff and upgrade employees to “A” players that can take your business to the next level of profitability.
  2. Study your operating processes to find bottlenecks, waste and inefficiencies.
  3. Build incentive plans to drive revenue and profitability.
  4. Reinvent marketing to communicate the unique value you bring to the target market.
  5. Measure your customer experience to improve overall satisfaction and increase revenues with existing and referred customers.

Sign-up for our free upcoming webinar:
Economic and Business Model Changes Needed for Cloud

Growth and change can be challenging. Next Step can help you meet these challenges and achieve your revenue goals for 2013. If you are interested in finding out more about how we can help, click here to read more about the services that we offer.

Our services that lead to growth include:

  • Team Building
  • Sales Productivity
  • Employee Engagement
  • Executing Marketing Programs
  • Customer Satisfaction
  • Strategic Planning

For more information about the author or Next Step Consulting, please visit www.NextStepGrowth.com

Comments Off on Twitter Chats for Small Business

Twitter Chats for Small Business

In our never-ending quest to find value and relevance for small businesses using social media, we have come across a new realtime meeting experience called the Twitter chat. These live events are similar to traditional online chats, or conference calls where you type your input instead of speaking it. But you can learn a lot in these sessions and make important business connections.

The following list of Twitter chats for small businesses was compiled bu Sig Ueland of Practical eCommerce. To join the conversation, search the hashtag at Twitter during the chat’s scheduled time. You can also use a Twitter-client such as TweetChat or TweetDeck.

Chats for Small Businesses

#bizforum.

Each Wednesday #bizforum provides a place where people with varying points of view on trending business-related topics can present those views and debate the pros and cons with other business leaders. Time: Wednesdays at 8 p.m. Eastern U.S. Time.

#Blogchat.

Founded by @MackCollier, #Blogchat is a weekly discussion to help you improve your blogging results. Co-hosts frequently join the conversation. The popular chat also streams at live events. Time: Sundays at 8 p.m. Central U.S. Time.

#BrandChat.

#BrandChat focuses on brand development. Brand themes for each week explore big businesses, non-profits, small businesses, personal brands, and general information and open-chats. Time: Wednesdays at 8 a.m. Pacific U.S. Time.

#CustServ.

Hosted by @MarshaCollier and @JeffreyJKingman, #CustServ is a weekly discussion on customer service for all organizations, large or small. Time: Tuesdays at 9:00 p.m. Eastern U.S. Time.

#CXO.

#CXO is a weekly discussion on customer experience optimization for professionals and enthusiasts. Time: Mondays at 12 p.m. Eastern U.S. Time.

#DIYchat.

The #DIYchat is a discussion for those with do-it-yourself businesses. Entrepreneurs and creative visionaries have no shortage of ideas, but they often need help creating a master plan for accomplishing their biggest goals. Time: First Thursday of the month, 7 to 9 p.m. Eastern U.S. Time.

#HBRchat.

Hosted by Harvard Business Review, #HBRchat presents three questions related to a topic raised in a recent article, blog post or other type of content. HBRchat participants are invited to share their thoughts, ideas and opinions. Time: Thursdays at 1:00 p.m. Eastern U.S. Time.

#InfluenceChat.

Hosted by Alan Berkson, #InfluenceChat discusses influence and related issues. The InfluenceChat blog posts a variety of related articles, as well as chat tweets and topics. Time: Tuesdays at 12 p.m. Eastern U.S. Time.

#Innochat.

Each Thursday, #Innochat presents a lively, informative and inspiring discussion on innovation. Guest moderators discuss innovations in product development, brand management, and more. Time: Thursdays at 12:00 p.m. Eastern U.S. Time.

#KloutChat.

Klout, the company that measures your influence, now hosts #KloutChat. The chat is an ongoing conversation about influence measurement and social impact. Time: First Wednesday of every month at 6 p.m. Eastern U.S. Time.

#Legaltweetmeet.

If you are a small business owner, chances are you have legal questions. #Legaltweetmeet is a chat that allows business owners and the general public to take advantage of free business and legal advice from Kendrick Law Practice LLC. Time: Thursdays at 8 p.m. Eastern U.S. Time.

#LinkedInChat.

Every Tuesday night, #LinkedInChat explores way to utilize and leverage your LinkedIn business network. The chat sessions are for all types of LinkedIn users, from brand developers to business lead hunters. Time: Tuesdays at 8 p.m. Eastern U.S. Time.

#MMchat.

Hosted by @JeffAshcroft, Marketer Monday chat, #MMchat, features a special guest expert every week, as it explores marketing and social media marketing. Time: Mondays at 8:00 p.m. Eastern U.S. Time.

#nfiblive.

Hosted by @NFIB, an association of small businesses, #nfiblive is a webinar on small business topics, from legal and tax advice to operations information, to help you run your business better. Time: Second and fourth Wednesday of the month at 12:00 p.m. Eastern U.S. Time.

#ProdChat.

Productivity Chat, #ProdChat, is an hour-long discussion for productivity enthusiasts and those looking to improve their personal productivity, share, and connect with one another. Time: Second and fourth Wednesday of the month at 1:00 p.m. Eastern U.S. Time.

#SmallBizChat.

The focus of #SmallBizChat is to end small business failure by helping business owners succeed as they start and grow their small businesses. It focuses on emerging entrepreneurs who are less than five years in business. Time: Wednesdays at 8 p.m. Eastern U.S. Time.

#smbiz.

Each Tuesday night #smbiz is an open chat where small businesses get answers from expert panel members and other small business owners. Meet virtually and help each other out with issues you face on a daily basis. Time: Tuesdays at 8 p.m. Eastern U.S. Time.

#SMChat.

Wednesday afternoons, #SMCHAT explores topics on the evolution of social media. Show up with your ideas, and jump into the question-and-answer session. Users can also suggest weekly chat topics on the chat’s blog. Time: Wednesdays at 1 p.m. Eastern U.S. Time.