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Comments Off on What Does the Future Hold for Email and Social Marketing?

What Does the Future Hold for Email and Social Marketing?

2013 has arrived, and with it comes thoughts and ideas of how email and social marketing will evolve. While we can’t predict what will become the next big social media channel this year, we can give you some tips to help you stay ahead of the game.

Mobile Design – This may be the most important thing to consider for your email marketing this year. According to Litmus, 36% of emails are opened using a mobile device/tablet, and they predict it’ll be 50% by year’s end. Hence, mobile design is something you definitely want to take this into account when crafting your emails, and it’s not as hard as you may think. With a few minor tweaks, your email will render clearly for readers on a variety of devices or platforms, just follow these tips:

  • Keep the design slim – Around 500-600 pixels
  • Use call-to-action buttons
  • Use a simple, single column layout
  • Include links that’re large enough to “click” i.e., touch
  • Have a text-only email back up
  • Give your email the “touch screen” test (is it easy to navigate with your finger?)
  • Ensure your email renders/downloads properly on an iPhone

Social ROI – Remember the tag line from the movie, Field of Dreams? “If you build it, he will come.” It also applies to social media, as well as baseball fields. Once social media was built, people came in droves (hint: So get on it, if you’re not already!). And, social media no longer pertains to a certain age group or demographic; everyone’s on it. The key now, is to keep people continuously engaged with your business on social, and to do so, you simply need to keep at it! Here are a few engagement-inducing ideas:

  • Content is king – Share links, post videos and/or images (According to Facebook, posts that include a photo generate 120% more engagement).
  • Add value – Share useful information and tips, even if you’re sharing from other sources.
  • Interact and engage – Don’t just post and leave your page unattended – Answer questions, make comments, and ask questions.
  • Post on a regular basis – This could be multiple times a day, or several times a week depending on your customers and the content available.
  • For more social media engagement related posts, read: “Want Better Facebook Engagement? Stop What You’re Doing” and/or “What Motivates People to ‘Like’ or ‘Unlike’ Brands on Facebook“

You can actually track ROI on social media; you just need to set up some key tools. Facebook Insights is a great start for monitoring progress on your Facebook Page. Google Analytics (GA) will also track where people come from when they visit your website, plus it tracks activity on your social accounts. And, if you set up goals in GA, you can track conversions from social interactions. If you’re sharing links from your site, or sharing from another, using Bit.ly not only shortens long URLs, it also gives you tracking information about the people clicking on your links. Even if you aren’t tracking, don’t overlook the power of social engagement. SocialBakers has been tracking exactly this and find that more engagement on social creates more reach, more click throughs, and ultimately more conversion. So keep sharing great info, and it’ll pay off in the end!

Read the full article…

Comments Off on Internet Freedom Day: January 18

Internet Freedom Day: January 18

It’s been over a decade now since I wrote the first book from the Electonic Frontier Foundation about safety, freedom, and privacy on the Internet. Since then, much has changed, and much has remained the same. The changes have included a huge number of people coming online from all parts of the world and creating the majority of the content online (instead of just webmasters doing it). What remains the same is the constant threat to the value of this amazing resource by well-meaning (and sometimes not-so-well-meaning) people who would attempt to censor or limit the access or freedom of expression that takes place here.

I saw a post from old friend and collaborator, Craig Newmark (the Craigslist guy) asking that everyone post somewhere the answer to the question, “How does the Internet give you a voice?” He’s planning on doing something special with the posts he collects on January 18th, Internet Freedom Day.

Here goes mine: I have been fortunate to have had a voice in print for many years as an author of magazine columns and books.  Even for a published author, the Internet lowered the bar for me to be able to express myself how I wanted, when I wanted, and most importantly, to WHOM I wanted because it is a one-to-one, one-to-many, and many-to-many medium all at the same time.  It’s like nothing else in human history, and we have still only scratched the surface of what we can do with this tool.

That’s why I remain concerned that special interest (of the corporate kind) will be able to lobby lawmakers and get laws passed that favor big companies over individual users.  I’m still concerned that regulation for supposed security concerns turns this global public square into a channel for so-called “approved use” only. And I remain vigilant that the Net remain open to all and free of unneeded regulation to assure that innovators have the opportunity to extend the capabilities and penetration of Internet use everywhere.

Now, that all said, I’d like to call your attention to Craig’s campaign in support of a new law that will actually protect the freedoms I’ve been talking about.  Ironically carrying the same initials as a law that would have done the exact opposite if passed back in 1998 (but we beat it down!), CDA 230 will codify the values of freedom and equality that most of us cherish online.  The graphic below tells you more.

Craig said:
We take things for granted, like the vitality and freedom offered by the Internet. The Net potentially gives everyone a voice. However, it’s not available to everyone, and that freedom must be asserted and sometimes fought for to keep it.

Internet Freedom Day reminds us that we all need to work together to preserve what we have and to help everyone realize their own individual voice. It’s something which we assert frequently, not just one day, but it’s one way to remind ourselves that what we take for granted can be lost.

To give a voice to voiceless, my team and I work to get serious network connectivity where it’s a challenge. Specifically, we work with Inveneo.org, a team which is really good at getting the Internet in difficult circumstances. For example, we’ve supported them in Haiti, the West Bank, and Kenya.

To help protect what we have in the US, we help preserve one of the laws which preserve freedom of speech. That’s section 230 of the Communications Decency Act. Now and then, bad politicians attack it, but it’s a strong protection against those who would suppress stuff that they just don’t like. It’s being able to voice stuff like this that let’s me know the Internet really does give me a voice. We’ve worked with the Electronic Frontier Foundation to better explain CDA 230, so please check out this infographic:

Comments Off on Twitter Use and Your Career

Twitter Use and Your Career

by Anita Brady

How Some Pro Athletes’ Mistakes Provide Important Lessons for Those in the Business World

Social networking sites like Twitter can be useful resources in the search to find a job. However, once you secure a position, the information you share online can become a liability. The experience of several high profile professional athletes illustrates that point. Below are six tips to ensure that your Twitter use doesn’t negatively impact your career.

  1. Don’t Tweet About Inappropriate Topics 

    Certain topics like religion and politics often hit a nerve with people, so tweeting your strong opinions about these issues could lead to controversy. That’s particularly true if your opinions may offend or alienate some of your coworkers or superiors, or even your clients. Other sensitive subjects, including off-color or tasteless remarks, should also be avoided. Houston Texan Kareem Jackson learned that the hard way. Jackson proudly posted photos on Twitter documenting his attendance at a cockfighting match in the Dominican Republic. Animal lovers were enraged, and it seriously damaged his reputation. Jackson would now probably agree that before tweeting about an issue, it’s prudent to consider who you might offend and how it might impact your job and professional reputation.

     

  2. Don’t Tweet about Your Superiors 

    When using Twitter, it may be helpful to adhere to the old adage “If you don’t have something nice to say, don’t say anything at all.” Complaints about a specific person, when expressed on the internet, are likely to make their way to the target of the grievance. Therefore, broadcasting criticism of your boss can land you in hot water. No one knows about that better than NFL player Larry Johnson, who publicly insulted his coach via Twitter. The stunt eventually cost Johnson his job.

     

  3. Don’t Tweet about Your Working Conditions 

    Just as tweeting about a specific person could jeopardize your career, publicly criticizing the conditions in the office can lead to trouble. Although discussing (and even complaining about) one’s working conditions may be protected under federal labor laws, publicly exposing your gripes about your work is not a good career move. In 2009, San Diego Chargers’ cornerback Antonio Cromartie blasted his team for serving “nasty food” at its training camp. If the criticism had been delivered privately to management it may have been considered constructively. However, Cromartie decided to express his frustrations via Twitter, which led to embarrassment for the team and a fine for Cromartie.

     

  4. Don’t Engage in a Twitter Fight 

    If you’re the subject of public criticism, responding on Twitter in an aggressive manner can lead to a prolonged exchange of embarrassing attacks that appear petty and childish. Milwaukee Bucks guard Brandon Jennings found himself in a Twitter war of words with someone posing as Los Angeles Lakers guard Jordan Farmar. The jabs going back and forth made Jennings look foolish, especially when it was revealed that the real Jordan Farmar wasn’t actually involved in the argument. The better approach is to pick your battles. If the initial attack contains false information that could damage your reputation, responding to correct the inaccuracies is appropriate if done in a professional manner. However, if the criticism doesn’t seem credible on its face, the best policy is to ignore it.

     

  5. Don’t Air Your Dirty Laundry on Twitter 

    Good things seldom come from voluntarily publicly revealing the intimate details of our private lives or our personal problems. Case in point: NFL player Jabar Gaffney. The fallout was fast and harsh when Gaffney tweeted hurtful things about his wife, his cousin, and another NFL player. Although Gaffney later claimed that his account had been hacked, the damage was done. Quite simply, broadcasting personal information makes people vulnerable to criticism and ridicule. Instead, when sharing personal information via Twitter or any other social networking platform, it’s best to keep it simple and refrain from revealing too much.

     

  6. Don’t Tweet at Work 

    Companies don’t pay employees to play around on the internet. Therefore, many employers impose strict policies prohibiting use of social networking sites while on the job. The NFL enacted a similar rule, which New England Patriot Chad Ochocinco violated by tweeting during a game. The result was a $25,000.00 fine. In the business world, employers are monitoring internet usage more and more, so employees should save the tweets until after clocking out.

Anita Brady is the President of 123Print.com.

Editor’s Note: The advice above for Twitter applies to other social media as well. In today’s environment, it’s best to keep your privacy settings high in all media where you reveal personal information, and even better for your job prospects if you have nothing available but contact info and a CV for prospective employers.

Comments Off on Top 5 Scams to Beware of With Social Media

Top 5 Scams to Beware of With Social Media

Original posted on Norton Security
(c) Studio One Networks

We’re wired to be social creatures, and sites like Twitter and Facebook have capitalized on this to great success. According to its COO Sheryl Sandberg, Facebook draws 175 million logins every day.

But with this tremendous popularity comes a dark side as well. Virus writers and other cybercriminals go where the numbers are — and that includes popular social media sites. To help you avoid a con or viral infection, we’ve put together this list of the top five social media scams.

5. Chain Letters

You’ve likely seen this one before — the dreaded chain letter has returned. It may appear in the form of, “Retweet this and Bill Gates will donate $5 million to charity!” But hold on, let’s think about this. Bill Gates already does a lot for charity. Why would he wait for something like this to take action? Answer: He wouldn’t. Both the cause and claim are fake.

So why would someone post this? Good question. It could be some prankster looking for a laugh, or a spammer needing “friends” to hit up later. Many well-meaning people pass these fake claims onto others. Break the chain and inform them of the likely ruse.

4. Cash Grabs

By their very nature, social media sites make it easy for us to stay in touch with friends, while reaching out to meet new ones. But how well do you really know these new acquaintances? That person with the attractive profile picture who just friended you — and suddenly needs money — is probably some cybercriminal looking for easy cash. Think twice before acting. In fact, the same advice applies even if you know the person.

Picture this: You just received an urgent request from one of your real friends who “lost his wallet on vacation and needs some cash to get home.” So, being the helpful person you are, you send some money right away, per his instructions. But there’s a problem: Your friend never sent this request. In fact, he isn’t even aware of it. His malware-infected computer grabbed all of his contacts and forwarded the bogus email to everyone, waiting to see who would bite.

Again, think before acting. Call your friend. Inform him of the request and see if it’s true. Next, make sure your computer isn’t infected as well.

3. Hidden Charges

“What type of STAR WARS character are you? Find out with our quiz! All of your friends have taken it!” Hmm, this sounds interesting, so you enter your info and cell number, as instructed. After a few minutes, a text turns up. It turns out you’re more Yoda than Darth Vader. Well, that’s interesting … but not as much as your next month’s cell bill will be. You’ve also just unwittingly subscribed to some dubious service that charges $9.95 every month.

As it turns out, that “free, fun service” is neither. Be wary of these bait-and-switch games. They tend to thrive on social sites.

Read the full article for all 5 social media scams…

Comments Off on A Grad Student’s View of Facebook’s Outlook

A Grad Student’s View of Facebook’s Outlook

We’re keenly interested in insights to the various social media platforms as marketing venues. We’ve often written about the upsides and down of them here. We were recently contacted by the creator of the graphic below which tells an enlightening story about the social media giant and her view on how that might play out over time.  The story this graphic tells also contains info about Google and other companies in the social media mix. We thought it was worth sharing with you.

-BG

Facebook: Programmed for Disaster
Created by: www.OnlineGraduatePrograms.com

Comments Off on Facebook estimates 8.7% of users are duplicate, miscategorized or spam accounts

Facebook estimates 8.7% of users are duplicate, miscategorized or spam accounts

Facebook says 8.7 percent of its monthly active user total might violate terms of service and be either duplicate, miscategorized or “undesirable” accounts meant for spamming, according to a filing with the Securities and Exchange Commission.

In its quarterly report, Facebook provided updated numbers and new details about illegitimate accounts, which could represent about 83 million users. The company estimates 4.8 percent of its 955 million monthly active users are duplicate accounts. For instance, a user may use one account for connecting with work acquaintances and another for family and close friends.

Facebook says 2.4 percent of accounts are likely miscategorized accounts where users have created personal profiles for a business, organization or pet. These entities should be represented on Facebook with pages, not profiles, according to the social network’s terms of service.

Facebook also estimates that 1.5 percent of monthly active users are “undesirable accounts,” which are false accounts that are created for spamming or other purposes that violate terms. Earlier this week, a music startup claimed that 80 percent of clicks on its Facebook ad campaign came from bots. Facebook says it is investigating the claims.

Read more at Inside Facebook…

Comments Off on Improvements Make Linked-In a Better Experience

Improvements Make Linked-In a Better Experience

Users can now add comments and “likes” to articles on LinkedIn Today. And the new “Trending in Your Network” tab filters all of the professional news articles on LinkedIn Today and gives you the most popular ones in your professional network.

LinkedIn has also “started to roll out a simpler and easier way to navigate Homepage experience that offers quick access to the relevant information and updates that help you be great at your job.”

Commenting & Liking: Sometimes the commentary about a news article can be just as insightful as the article itself. To that end, articles on LinkedIn Today will now include social gestures which will enable our 161 million member professionals to engage and create a dialogue around the news headlines that matter most to them, as well as learn what is currently trending online. This means, members will be able to see a snapshot of what’s top of mind among their professional networks.

Trending in Your Network: LinkedIn Today was built on the premise of providing a relevant, customizable news experience based on key news and updates trending in your industry and the other industries you choose to follow.  Starting today, we will begin rolling a new tab called “Trending in Your Network.”  By simply clicking on this tab, members will have yet another filter to sort through all of the professional news articles and industry updates, based on those articles that are currently the most popular among members of their professional networks, regardless of their industry.

These two new features, together with the existing customizable news feed, allow members to not only narrow down the most timely and relevant information needed when needed, but to also gather valuable insights about other like-minded individuals within their professional networks and beyond.

Full details on the Linked-In Blog…

Comments Off on Washington State To Allow Voter Registration Through Facebook

Washington State To Allow Voter Registration Through Facebook

OLYMPIA, Wash. — Facebook users in Washington state will have something else to brag about to their online friends: that they registered to vote on Facebook.

The secretary of state’s office said Tuesday it will have an application on its Facebook page that allows residents to register to vote and then “like” the application and recommend it to their friends. It’s expected to launch as early as next week.

“In this age of social media and more people going online for services, this is a natural way to introduce people to online registration and leverage the power of friends on Facebook to get more people registered,” said Shane Hamlin, co-director of elections.

Washington state has had online registration since 2008, and since then, there have been 475,000 registrations or changes of address processed through the system. Washington is one of more than a dozen states that offer online registration.

Hamlin said Washington state is the first to offer voter registration via Facebook.

“We are excited that citizens in Washington state will be able to register to vote and review useful voting information on Facebook,” said Facebook spokesman Andrew Noyes.

The state, Facebook Inc. and Microsoft Corp., which developed the application, have been collaborating on the project since last fall, Hamlin said.

Once it’s live, Facebook users can click on the application within the secretary of state’s Facebook page. They’ll need to agree to let Facebook access their information, which will be used to prefill their name and date of birth in the voter registration form. Users will still need to provide a driver’s license or state ID card number to continue.

Hamlin said that Facebook doesn’t have access to the state’s database; its page just overlays the application. Voters will also be able to access the state’s “My Vote” site with specific information on candidates and ballot measures.

Read the full article on Huffington Post…

Comments Off on 5 Steps To Building A Search Persona

5 Steps To Building A Search Persona

It’s easy for online B2B marketers to become distracted by the search engines and forget the real reason they’re doing SEO in the first place: the customer. Customer demand is the driving force behind search and must be the foundation for your SEO strategy. Whether you’re an SEO newbie or already running a few SEO campaigns, it’s important to take a step back and determine what techniques really align with your customers’ needs.

An effective, simple concept every search marketer should leverage is the process of developing a search persona. Similar to a marketing persona, creating a search persona helps professional B2B marketers to accurately identify their target customer, to understand how users are actually searching for their business online and to ultimately, drive higher conversion. This is not a very time-consuming process, and will have a significant impact on your marketing efforts behind search and must be the foundation for your SEO strategy. Understanding the keywords your prospects use and the places they go to find information is the critical first step in implementing a successful inbound marketing strategy

1. Know Your Target Audience

Identify a target audience that is most likely to turn into customers. Ask yourself: Who’s my perfect buyer? For any businessperson (regardless of SEO), this is something you should be able to answer.

2. Understand Your Audience’s Pain Point(s) & Know How They Search to Solve Them

How would your target customer articulate their need for this in terms of keywords? How do they search? Determine the queries that are used by your target audience, are aligned with your business goals, and appear in significant enough volumes.

3. Provide Real Solutions

Create great content that’s well optimized for the search engines, but also meets the needs of your target customer and provides calls-to-action that encourage users to further explore and engage with your product or service.

4. Be Compelling

Offer a call to action that compels the searcher to dive deeper into your conversion funnel. For example,
this might be a discount code, or an online form. Basically, a feature that allows you to keep in contact with a user and offers them an incentive to stay engaged with your website and product or service.

5. Know Your Data

Make sure you’re regularly tracking performance metrics that help demonstrate the efficacy of these campaigns.

One of the most overlooked aspects of this process is to truly try to understand the target searcher’s agenda. Think of yourself as you search for something. All the pages you bounce off of, because they aren’t relevant, trustworthy, or are too complex for one reason or another. Search persona only works in context with business goals, and content that was designed for them. Doing only one thing out of the overall list above will not bring the desired results. Now that you’ve built your search persona, examine your website’s content and existing SEO campaigns and make any adjustments necessary to align with the criteria you’ve identified in this process. Understanding the keywords your prospects use and the places they go to find information is the critical first step in implementing a successful inbound marketing strategy.

This article is excerpted from a whitepaper by Optify Inbound Marketing Software. Learn more.

Comments Off on 5 Creative Ways Businesses Are Using Google+ Hangouts

5 Creative Ways Businesses Are Using Google+ Hangouts

by Tim Gray

Are you interested in adding a bit of splash to your social media marketing mix?

Google+ Hangouts has addressed this issue.

It might be the versatile platform you’ve been waiting for to help capture the attention of an even bigger slice of potential customers.

With Hangouts, you can:

  • Video chat instantly with up to nine people.
  • Share documents and other files with the group.
  • Watch a YouTube video together and chat alongside it.
  • Share your screen with others.
  • Record sessions for viewing later.
  • Broadcast the chat live to anyone

How to Get Started

Starting a Hangout is easy (and free!). Just create a Google+ account, and click the “Start a Hangout” button. The technical aspects of Google+ Hangouts are extremely basic and intuitive.

Starting a Hangout is simple. Click the green “Start a Hangout” button and decide who to invite.

Now you’re ready to get creative!

Check out these five creative ways businesses are utilizing Hangouts. Feel free to experiment with any combination of these ideas.

  1. Crowdsourcing

  2. The Question & Answer

  3. The Demonstration

  4. The Giveaway

  5. Pull Back the Curtain

Get the full details on implementing these five ideas and read the article on Social Media Examiner…